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Customer Returns

Please download the Returns Form, fill out and include with all returns.

JCM Pedal Return Policy :

Jet City Music guarantees your complete satisfaction. If you are not 100% satisfied with your pedal purchase, you have one year from date of purchase to return the product for a full refund of the original purchase price (minus shipping cost). We require that you return products in the original packaging along with all included materials (manual, warranty card, all accessories) and in the same condition in which it was purchased.

Pedals returned in less than "like-new" condition (scratched, nicked, or modified) and/or without all original materials may be subject to a 25% restocking fee. We must receive the product within one year of the purchase date.  If pedals are extensively damaged or non-functional, Jet City Music has the right to refuse refund.  The returned product's condition shall be determined at Jet City Music's sole discretion.

When returning a product, please pack carefully. Do not attach a label to a manufacturer’s box. Use a shipping box to package your return. You may choose any shipping service you like for returns, but we recommend some sort of tracking or delivery confirmation and insurance as this will protect you from loss in the event of a damaged/lost package.

We process all returns within 3 business days of receiving them. Refunds will be issued to the credit card or PayPal account used for purchase. Note that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.


JCM Return Policy for pedals purchased from other Authorized Dealers:

If you have purchased a new pedal from any other authorized dealer, you can return it to Jet City Music and receive store credit for the full purchase price (minus shipping and applicable taxes).  Items must be in original condition with box, paperwork, and proof of purchase.  This policy applies to any new pedal in which we are an authorized dealer.  Store credit can be applied to any item we carry.

Pedals purchased from other authorized dealers and returned to Jet City Music will be listed as Used.  Each pedal will be tested before being resold.  Any issues, cosmetic or otherwise, such velcro, paint chipping, etc, will be mentioned in the individual product description whenever possible.  All sales of used pedals are final.

 

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